Scheduling and dispatch
Read approved journey details, record allowed changes, and route the next action to operations.
Patient transport · Voice operations
Keep every patient journey moving.
Support bookings, confirmations, journey updates, and changes while keeping urgent and clinical judgment with qualified people.
The operational reality
Transport coordination has no simple calls.
A status request can depend on mobility needs, appointment time, vehicle allocation, escort requirements, and the right escalation path.
Peak call volume competes with live journey coordination.
Patients and carers need clear, repeated status information.
Changes must reach scheduling and dispatch with the context intact.
Urgent, safeguarding, and clinical concerns need immediate human judgment.
Operations control flow
Routine coordination with visible human safety exits.
The workflow moves routine coordination forward while making urgent, clinical, safeguarding, and uncertain situations leave the automated path immediately.
Queue
Patient journeys
AI scope
Administrative
Safety
Human exits active
Call received: Establish what the caller needs and retrieve only the minimum information required for the approved administrative workflow.
Emergency or clinical concern
Direct to 999 or qualified staff
Safeguarding or identity doubt
Stop and escalate
Caller requests a person
Human takeover
Connected operations
Every conversation updates the operation already running.
PhonoAI works with the operational source of truth instead of creating a separate process for your team to maintain.
Auditable records
Preserve the recording, structured summary, outcome, and escalation path for review.
Accessible conversations
Use plain language, repetition, confirmation, and defined support for accessibility needs.
Context-rich handoff
Move sensitive, uncertain, or out-of-scope calls to qualified staff without making callers start again.
Built with boundaries
Safety exits are designed in from the start.
There is no blanket compliance claim. The applicable clinical safety, information governance, and deployment requirements are established with each provider.
- Emergency and clinical concerns move immediately to qualified services or staff.
- The AI does not determine clinical need or make unapproved eligibility decisions.
- Data collection is limited to the defined operational purpose.
- Access, retention, consent, and audit requirements are established before launch.
- Applicable DCB0129, DCB0160, DPIA, DSPT, and local assurance scope is reviewed for each deployment.
How we work
Start with one controlled operational journey.
01
Map the calls
Identify high-volume reasons, operational systems, accessibility needs, and every safety exit.
02
Design and test
Build the conversation and integrations, then test them against realistic operational scenarios.
03
Run a controlled pilot
Launch one bounded administrative workflow with human oversight and clear stop conditions.
Common questions
What operators ask before they begin.
Is this an NHS-approved system?+
No. The workflow shown is an example of an administrative system. Each deployment requires provider-specific procurement, information governance, safety, security, and operational assurance.
Can it make clinical or emergency decisions?+
No. Clinical judgment, emergency response, safeguarding decisions, and other high-risk decisions remain with qualified people and approved services.
Can it integrate with our dispatch system?+
Potentially. Discovery starts with the dispatch, scheduling, telephony, identity, and audit interfaces your operation already uses.